GSA Office of Citizen Services and Communications (OCSC) Receives the President’s Quality Award for Management Excellence

FOR IMMEDIATE RELEASE

LAUREL, MD, December 4, 2007 – GSA Office of Citizen Services and Communication (OCSC) announced today, that USA Services has won the prestigious President’s Quality Award for Management Excellence.  USA Services is a Presidential E–Government initiative managed by GSA’s OCSC.

The President’s Quality Award is the highest award given to Executive Branch agencies for management excellence.  Established in 1988 to recognize excellence in quality and productivity, the award was redesigned in 2002 to recognize federal agencies that best achieve the objectives of the President’s Management Agenda.  The award recognizes GSA’s leadership in the area of “Expanded Electronic Government.” 

Through multiple communication and outreach channels, OCSC directly delivers vital government information and services to citizens, while providing leadership in improving citizen response levels government-wide.  In fiscal year 2007, USA Services achieved 222 million contacts with citizens, making government information and services available through three primary channels: 

• USA.gov, the official Web portal of the U.S. government,
• the National Contact Center at 1 (800) FED INFO, and
• the nationwide print publication program based in Pueblo, Colo. 

USA Services’ innovative communication channels with the public include email, Web chat, RSS feeds and GovGab.gov, the recently launched government blog. Also, in fiscal year 2007, USA Services released its first nationwide public service advertising campaign in Spanish, as a companion to the ongoing annual promotion of USA.gov and 1 (800) FED INFO.

“We congratulate GSA on receiving the highest award given to agencies for management excellence,” said David Fout, Aquilent’s President and CEO.

Aquilent supports USA.gov with user experience consulting and testing, content management support, and the site redesign launched earlier this year. 

About Aquilent

Aquilent is an award-winning integrator of web-based solutions serving the Federal Government for over 25 years.  Aquilent improves the quality and efficiency of service to citizens, employees, and businesses through a suite of solutions and services, including agency web presence, enterprise acquisition and finance solutions, and enterprise content management. Additional information about Aquilent is available at www.aquilent.com. 

Contact
Peter Fogelsanger
Aquilent, Inc.
301.939.1000
peter.fogelsanger@aquilent.com